QUESTIONS AND ANSWERS

 

GENERAL QUESTIONS

We are a company working in cryptocurrency field since 2017, based in London, the UK. You can use our service to save, buy, sell, exchange, and transact Bitcoin, Bitcoincash, Ethereum 

Registering is as simple as 1, 2, 3. Go to main page and register with your email address to get started. For registration, you will need a username and a password. 

For certain kinds of Exchange Cryptocurrency Platform payments profile transactions, we might need to verify your identity using information protecting your wallet. Verifying your identity helps prevent fraud and ensures that no one, except you, is able to use your payment information to make changes. You can make the first withdrawal of your funds to the wallet, which is registered and verified with your account. Click to Deposit at the left tab, select the minimum amount BTC that will be added to your account balance.
Make the deposit into your account from any external wallet. Verification process will be completed automatically; you will be able to withdraw your funds immediately.

We allow you to enable 2FA on your account by checking 2FA box in Personal Area – Settings.
The authenticator will generate a new 6-digit code every 30 seconds and send to you by Telegram, each time you login you must enter this code. This greatly increases the security of your account because if your email is hacked into, or your password is compromised, the hacker will still not be able to get into your account because they need the code from your phone too. You may turn the verification off anytime you want.

Please contact Support and we will ask you questions to verify your account ownership.

If you have other questions that are not answered here please feel free to contact support manager.

TRANSACTION

No. Your address on Transfer page is only for inside platform transfers from one user to another. If you wish to send cryptocurrency coins outside the platform, please, use Personal Area – Withdraw

In any transaction there is always a sender and a recipient. The recipient’s address is the wallet address where you will send the currency. For example, if you want to send Ether (ETH), you should specify an ETH wallet address in the recipient field, and Exchange Crypto Platform will send coins to this address once the transaction is complete.

Exchange crypto platform doesn’t have set amount restrictions.

Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.

If your wallet address is recognized as invalid, it is usually for one of the following reasons:
  • Make sure your wallet address matches the chosen cryptocurrency.
  • You are trying to make transfer to address outside the Exchange Crypto Platform.
  • There was a typo or character missing in the address you provided. Make sure that the address you specify matches the actual address of your wallet.

DEPOSIT

You can buy cryptos at any exchanges at Bestchange.com, Localbitcoins.com. The easiest way and safest (in a legal sense) is Coinbase. Just go to https://www.coinbase.com/ and create an account. Link your account with your credit/card or bank account and you’re good to go!

The beauty of cryptocurrencies and its underlying technology is that anyone from anywhere around the world can take part, due to its decentralized nature. So you can start by opening a bitcoin account in Hungary. There is an Exchange Localbitcoins.com for anyone from anywhere around the world. Buying Bitcoin using your domestic currency is always the first step.

The status Failed in deposit application means that you were going to make deposit, but didn’t do that. It is necessary to use any external wallet (Blockchain, Coinbase etc.) to send Bitcoins to the address at deposit application. The status will switch to Success in this case.

WITHDRAWAL

It means that verifying your identity through deposit helps prevent fraud and ensures that no one, except you, is able to use your payment information to make changes. Click to Deposit at the left tab, select the minimum amount BTC that will be added to your account balance, send BTC from any external wallet, where you are going to withdraw in the future, ( Blockchain, Coinbase, etc.) to the address at deposit application and the verification process will be completed automatically, you will be able to withdraw your funds instant.

You only need to verify your external wallet once and all following transactions will be automatic. However, we will require verification if you decide to use another external wallet.

No commission, no fee.

Yes, you can sell at Trading section.